Member Privileges

A World of Luxury Tailored to You.

Join the Luolai Inner Circle and transform your shopping experience into a journey of refined comfort. As a member, you are more than a customer—you are a curator of your own sanctuary.

Join Our Membership Program

Our Member Privileges program is designed to reward loyalty and create a more personalized experiencefor our customers
As a member, you will enjoy exclusive benefits, special promotions, and curated events throughout theyear. Membership is free and available to all customers who register an account with a valid email address.

Membership Tiers

Your membership tier is determined based on cumulative spending and order frequency over the mostrecent 12 months. Members must meet both spending and order requirements to qualify for each tier.

Member Benefits

Our program offers tiered benefits to enhance your experience.

Benefits may vary depending on region or promotional campaigns.

Member Day

The 28th of each month is Member Day, an exclusive event for members.

• Gain access to special promotions
  
• Orders placed on Member Day will have their purchase value counted as double toward membership tier accumulation

Member Day benefits apply only to tier calculation and do not change the actual payment amount.

Event themes and offers vary based on monthly campaigns.

Birthday Privileges

Silver members and above enjoy birthday benefits:

• A special birthday coupon
• A complimentary gift for Gold and Maison Circle members

Birthday coupons activate after completing your first purchase.

Upgrade Rewards

Upon upgrading to a higher tier, members automatically receive an exclusive upgrade reward or couponto thank them for their continued support.

Maison Circle - Exclusive VIP Tier

Maison Circle represents the highest membership level:

• Premium birthday gifts
  
• Access to Private Invitation Program
  
• Priority access to select promotions and events

Maison Circle is a lifetime membership, with certain privileges requiring minimum annual spending toremain active.

Private Invitation Program

Maison Circle members may invite friends to join the program.

• When an invited friend reaches Silver tier or above, the inviter may receive referral rewards or cashback.
• Reward details vary depending on promotional campaigns.

How Membership Works

• Membership status is based on rolling 12-month purchase history
  
• Both spending and order count are required for tier qualification
  
• Orders in different currencies are converted to USD using a fixed exchange rate
• Membership benefits are linked to the registered email address

Terms & Conditions

• Membership benefits are non-transferable and cannot be exchanged for cash
  
• The brand reserves the right to modify tiers, benefits, or program rules to improve the membership experience
  
• Accounts violating policies or engaging in fraudulent activity may be suspended or terminated

For questions regarding Member Privileges, please contact our customer service team.